Refund policy

Return & Refund Policy – Shell & Shine Jewelry

     At Shell & Shine Jewelry, your satisfaction is very important to us. Due to the nature of jewelry and for hygiene reasons, we do not accept returns or exchanges on used or worn items.

      We only accept returns if the item is defective upon arrival due to packaging or  manufacturing issues. In such cases:

  • Customers must provide clear photo or video proof of the defect within 3 days of delivery.

  • Once we receive the proof, our team will carefully review it.

  • If the item is confirmed defective, we will gladly offer a replacement or refund. 

Damages and issues
      Please inspect your order upon reception and contact us immediately if the item is  defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

      Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

      The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

      We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at shellnshinebyat@gmail.com.

To start a return, you can contact us at shellnshinebyat@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at shellnshinebyat@gmail.com. 

For transparency, we also record videos of all items before shipping to ensure quality and accuracy.

             Thank  you for understanding and supporting our small business 💎✨